Trusted by 50+ fast-growing startups

Technical ExcellenceMeets AI Innovation

Enterprise-grade support and AI integration. From 24/7 operations to forward-deployed specialists.

24/7 Support
White-Label Available
Multi-cloud Certified
EN/FR Bilingual
Enterprise Scale
Live Metrics

Proven Excellence

Real results from 50+ partnerships

Success Rate
99.9%
Response Time
<15m
Cost Savings
−40%

Outcomes for Fast‑Growing Teams

Launch faster, scale reliably, protect uptime

SaaS Startup (Seed)
Support tickets spiking after launch
Tier 1–3 support + playbooks + App Insights
35% faster resolutions
Play 90s debrief →
AI Platform (Series A)
On‑call burnout and noisy alerts
SRE runbooks, alert tuning, 24/7 escalation
99.9% uptime
Play 90s debrief →
Fintech API (Early Stage)
Incident response gaps and MTTA too high
Month‑to‑month IR + security monitoring
<15 min MTTA
Play 90s debrief →

Frequently Asked Questions

AI Integration Services

What is data annotation?

Data annotation is the process of labeling and tagging raw data (text, images, video, audio) to create high-quality training datasets for AI models. It includes tasks like object detection, sentiment analysis, entity recognition, and content categorization to help AI systems learn patterns and make accurate predictions.

What is synthetic data generation?

Synthetic data generation creates artificial datasets that mimic real-world data patterns without exposing sensitive information. It's used to augment training data, fill data gaps, test AI models safely, and ensure privacy compliance while maintaining statistical accuracy for machine learning applications.

What is a forward-deployed team?

A forward-deployed team consists of technical specialists who work directly within your organization, embedded with your engineering team. They provide hands-on AI integration, custom agent development, legacy system modernization, and real-world optimization while transferring knowledge to your internal team.

What is Human-in-the-Loop (HITL) AI?

Human-in-the-Loop AI combines automated AI processing with human oversight and feedback. Humans validate AI outputs, provide corrections, and guide model improvements through reinforcement learning from human feedback (RLHF). This ensures higher accuracy, reduces bias, and maintains quality control in AI systems.

What are AI agents and multi-agent systems?

AI agents are autonomous software programs that can perceive their environment, make decisions, and take actions to achieve specific goals. Multi-agent systems coordinate multiple specialized agents to handle complex workflows, with each agent focusing on specific tasks while collaborating to solve larger problems.

What is AI model fine-tuning and RLHF?

AI model fine-tuning adapts pre-trained models to specific use cases using domain-specific data. Reinforcement Learning from Human Feedback (RLHF) further improves models by incorporating human preferences and corrections, making AI outputs more aligned with human values and expectations.

General Services

What is Tier 1–3 support for startups?

A flexible support model covering customer helpdesk (Tier 1), technical troubleshooting (Tier 2), and deep engineering escalation (Tier 3). EN/FR coverage with <15‑minute escalation response.

How do month‑to‑month terms work?

Start with a 30‑day engagement. Extend or adjust scope monthly. No long‑term lock‑in. We align SLAs and playbooks to your current stage.

Which clouds and tools do you support?

AWS, GCP, and Azure, plus CI/CD (GitHub Actions, GitLab CI), observability (Grafana, Prometheus, Datadog), and security tooling (Alerting, SIEM). We also support AI platforms like Azure OpenAI, AWS Bedrock, and Google Vertex AI.

Where are you based?

Ottawa, Canada. We support clients across North America with EN/FR capability and provide forward-deployed specialists globally for AI integration projects.

14d
Startup Onboarding
Cloud + CI/CD + monitoring ready
<15m
Incident Escalation
24/7 Tier 1–3 support (EN/FR)
99.9%
Startup Uptime
Multi‑cloud monitoring & SRE
Logo 1Logo 3Logo 4Logo 5Logo 1Logo 3Logo 4Logo 5

Proven Technical Leadership

Our team has shipped with early‑stage and scale‑up product teams across AWS, GCP, and Azure— bringing practical DevOps/SRE, customer support, and security experience that balances launch velocity with reliability.

☁️

Multi‑Cloud & DevOps Leadership

Built CI/CD pipelines, infrastructure‑as‑code, and platform reliability for startups on AWS, GCP, and Azure.

AWS • GCP • Azure

SRE & Incident Response

On‑call design, alert tuning, runbooks, and postmortems that reduce MTTA/MTTR without slowing teams down.

<15m MTTA
🤝

Customer Support Operations

Tier 1–3 support models with playbooks and tooling integrations (Zendesk, Intercom), EN/FR bilingual coverage that protects CSAT and velocity.

Tier 1–3
🔒

Security & Compliance

IAM best practices, observability, incident handling, and SOC 2‑ready workflows for early‑stage teams.

SOC 2 Ready
🏢

Ex‑Microsoft & Affirmed Networks

Azure cloud and telco networking pedigree brought to startup reliability and scale challenges.

Ex‑Microsoft, Affirmed
🛠️

Azure Solutions Architect & Next.js

Cloud architecture and modern web app delivery to power your platform and customer experiences.

Azure SA • Next.js

Why Our Background Matters

Having shipped with early‑stage and scale‑up teams across AWS, GCP, and Azure, we understand the trade‑offs between launch velocity and reliability. We design pragmatic DevOps/SRE, support, and security practices that help startups move fast without breaking customer trust.

COMPREHENSIVE SERVICE MODEL

Two-Tier Service Excellence

From project-based validation to ongoing escalation support - a comprehensive technical partnership designed to scale with your business.

TIER 1
Project-Based

Core Services

Testing, Support & Infrastructure

Professional services across all segments - testing, support, and infrastructure that just works.

Acceptance Testing

All Segments

End-to-end acceptance testing, system integration validation, performance benchmarking. Professional testing for reliable deployments.

Comprehensive testing and validation services

24/7 Support

All Segments

Round-the-clock technical support, issue escalation, customer support operations. Always-on support coverage.

Professional support and troubleshooting services

Expert Troubleshooting

All Segments

Expert problem diagnosis, root cause analysis, performance optimization. Quick issue resolution when things go wrong.

Specialized troubleshooting and problem resolution

Infrastructure Services

SaaS Startups

Cloud infrastructure setup, monitoring, CI/CD pipelines, security baseline. AI-ready infrastructure for reliable operations.

Complete infrastructure and DevOps services with AI integration

Forward-Deployed AI Teams

AI Startups

AI integration specialists embedded with your team. Custom agent development, legacy system modernization, and real-world optimization.

Technical experts for seamless AI deployment

Data Treatment Services

AI Startups

Multi-modal annotation, synthetic data generation, HITL feedback systems. Quality assurance for AI training data.

Comprehensive data preparation and human-in-the-loop services

RECOMMENDED
TIER 2
Ongoing Partnership

Specialized Services

Industry-Specific Solutions

Industry-specific expertise for telco and enterprise deployments.

Network Monitoring

Telco & CSP

24/7 network infrastructure monitoring, real-time alerting, performance metrics for 5G core and telecom infrastructure.

Comprehensive network operations monitoring

IMS/MVNO Testing

IMS/MVNO Vendors

End-to-end system testing, integration validation, performance testing for IMS and MVNO deployments.

Specialized testing for carrier-grade systems

Customer Support Operations

Enterprise

Multilingual customer support, CRM integration, satisfaction tracking for telecom and enterprise customers.

Professional customer support operations

Comprehensive Technical Partnership

Most clients start with Tier 1 validation services and expand to Tier 2 ongoing support as they scale. Both tiers work together to ensure flawless customer experiences.

Discuss Your Needs
Startup Ops Insights

Briefings for Founders & Eng Leaders

Reliability, support, DevEx, and cost control for fast‑growing startups.

NEWWeekly Brief

Startup Reality Check: Failure Rates Founders Should Know

Concise stats founders can cite when planning reliability, support, and runway.

  1. Around 90% of startups ultimately fail; only 1 in 10 survive long‑term.
    Source: Exploding Topics, EmbrokerFull linkAlso
  2. About 10% fail in year one, ~70% fail between years 2–5.
    Source: Embroker, DemandSageFull linkAlso
  3. Within ten years, only one‑third of startups remain operational.
    Source: The GuardianFull link

Who We Support

We provide technical support services across industries. Customer support, ticketing systems, on-call coverage, acceptance testing, and multilingual support — available as white-label or co-branded solutions.

🚀

SaaS Startups

Pre/Seed to Series B teams needing cloud infrastructure, CI/CD, monitoring, and 24/7 support without the overhead.

Launch & Scale
🤖

AI Startups

AI-native companies needing forward-deployed specialists, data treatment services, and HITL feedback systems for reliable AI deployment.

AI Integration
📡

Telco & CSP

5G core operations, network monitoring, customer support, and troubleshooting services.

Network Ops
🛠️

IMS/MVNO Vendors

24/7 support, testing & validation, and troubleshooting services for IMS and MVNO deployments.

Support & Testing

Transform Your Technical Operations

Your team's time is too valuable for handling customer support tickets and testing. We provide technical support services (white-label or co-branded), so your team can focus on building and growing your business.

Schedule Executive Briefing

Ready to Transform Your Operations?

Let's discuss how TandemCX can free up your engineering team and provide world-class technical support for your customers.

Prefer email or phone? For now, please use the form — our team will reply within 1 business day from a TandemCX address.
Book Briefing